Realising the potential
in every brand


What we do

Brand strategy
Our work is built on sound research, insight and sharp thinking. We ask the right questions, discovering where you fit in and how you stand out, to get to the heart of your brand.

Brand identity
We articulate this understanding in compelling ways that instantly connect. And we build bold and distinct brand identities that give ideas form and shape perceptions.

Brand expression
We are channel agnostic. Our work is successfully applied across every platform, but always at its core is a compelling idea, confident design and meticulous delivery.
Letter27 London Office
Letter27 Brighton Office

How we're different

We have a shared vision: to build a new type of brand and design consultancy, one that is straightforward and easy to work with. By stripping away the unnecessary and focusing on what matters, we have created an efficient and effective approach, refined over the course of two decades. The results – our clients tell us – exceed expectation.

Our clients

We predominantly work with organisations across the built-environment and for companies launching new technologies, new products and new services. Our clients share a common trait: they want to use their entrepreneurial and creative spirit to transform other peoples’ lives. Building bold and distinctive brands, we help them realise their potential.
BAM Construct
Barratt London
Boyle and Summers
Conran and Partners
Studio Moren
Hello Neighbour
HNW Architects
Kape Technologies
Legal Drop
Matthew Lloyd Architects
Q Developments
Socius Development
Letter27 made us stand out in a crowded space, head and shoulders above others.
Mulu Sun, Founder
They helped define and deliver a strong, clear and unique brand that resonates with our customers.
Ido Erlichman, CEO
Kape Technologies
The new brand really differentiates us. It has brought our soul to the surface.
Michael Jenkins, Co-Founder
Hello Neighbour
Not just an incredibly creative consultancy, but a brilliantly intelligent one too.
Dror Levy, CEO

Our core team

Our experienced team are hand-picked for their skills, expertise and attitude.
Letter 27 Mark Ferguson Creative Director
Mark Ferguson
Partner and Creative Director
Mark is an award winning Creative Director with two decades experience working at respected agencies as well as running a highly regarded independent design practice. During his career, Mark has helped build the Co-op, Unilever, UEFA and British Cycling brands. He has a Masters Degree in Design (with distinction), has lectured at several universities and his work has been widely published and exhibited. Mark takes a roots before branches approach, championing design that stands the test of time.

When not working, Mark enjoys cycling and DJing. So much so that he invented a way of doing both at the same time.
Letter 27 Marc Schaller Brand Director
Marc Schaller
Partner and Brand Director
Over the last 20 years, Marc has positioned, launched and grown brands for global organisations such as: BAM, Blackberry, CBRE, Investec and Kape Technologies; and for early-stage ventures including: Cartken, Hello Neighbour, LegalDrop, V&ME and Workscope. He has an MBA from London Business School and an MA from the London College of Communication, and has previously worked for and on behalf of agencies at WPP, IPG and Enero.

Outside of Letter27, Marc is an advisor to entrepreneurs and conducts workshops at leading startup accelerators and incubators such as: the Institute of Entrepreneurship and Private Capital at London Business School, and the Multicultural Innovation Lab at Morgan Stanley.
Letter 27 Alex
Alex Farrall
Senior Designer
Alex’s approach to design is rooted in strategy: understanding a client’s goals, finding their voice and then putting this through a visual megaphone. He has twelve years experience doing this - creating identities and digital products for organisations of all shapes and sizes.

When he’s not hard at work, Alex can be found tumbling down snowy hills on a plank of wood.
Letter 27 Shelley
Shelley Smith
Shelley asks a lot of questions. She helps clients make sense of their stories and retells them in a language their audience can engage with. Shelley has worked in marketing communications for 20 years, after graduating with a Fine Art degree in 2001. She has a special interest in architecture and design but works across many disciplines and industries.

At home Shelley is trying her hand at gardening (with mixed results) and loves exploring the countryside with her twin toddlers.
Letter 27 Fran
Fran Villani
Senior Designer
Fran creates meaningful brand identities by turning a company's values and vision into a compelling visual language.

With nearly two decades of industry experience, Fran has designed for numerous sectors and for companies at various stages of their journey. She is a traditionally-trained creative, with a deep understanding of the design and creative process.

Beyond creating a name for herself as a designer, Fran is an accomplished writer, restaurant blogger and self-proclaimed foodie.